Refund Policy

At Lylolingo, we take pride in offering high-quality digital learning materials and strive to ensure that every customer has a positive experience with our products. Because our eBooks and digital resources are delivered instantly after purchase, they are considered non-refundable once the download link or access has been provided. This policy protects the integrity of our intellectual property and helps us continue to offer accessible, affordable language-learning materials.

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We encourage customers to read product descriptions carefully before making a purchase to ensure that the material suits their needs and skill level. If you have any questions about a product prior to buying, you are welcome to contact us at hello@lylolingo.com, and we will gladly provide clarification or additional information.

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In cases where a duplicate purchase has been made accidentally, or if you experience technical issues that prevent access to your digital download, please contact us within seven (7) days of purchase. We will review your case and, where appropriate, issue a replacement or refund at our discretion. Our goal is always to act fairly and ensure customer satisfaction while maintaining the security of our digital content.

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Refunds will not be provided for reasons such as a change of mind, incorrect product selection, or failure to download within a given time frame. However, if you believe there has been an error on our part—such as receiving the wrong file, corrupted content, or other technical issues—we will promptly correct the issue once notified.

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All approved refunds will be processed to the original method of payment. Please note that it may take several business days for your bank or payment provider to reflect the refund in your account.

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By purchasing from Lylolingo, you acknowledge and agree to this Refund Policy. We appreciate your understanding and support, and we remain committed to ensuring your learning experience is as smooth and rewarding as possible.

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If you have any questions about this policy or need assistance with your order, please contact us at hello@lylolingo.com.